
Catherine Hayes is a seasoned expert in organisational design, change, sustainability,
resilience and cultural transformation. With over 26 years in the financial sector and 17 years of experience spanning broader industries such as health, public services, technology and retail, Catherine has cemented her reputation as a transformative force in designing and implementing end-to-end global change programmes.
Her career has been dedicated to partnering with CEOs, boards and executive teams to
diagnose organisational challenges, navigate complex transformations and deliver tangible, sustainable outcomes. Catherine’s work extends beyond strategy; she actively supports business leaders, change managers and HR professionals in building robust infrastructures and resilient transition leadership capabilities to thrive in a world of continuous change.
At the heart of Catherine’s work is the Organisational Sustainability and Change Resilience Practice (OSCR). A unique approach she established after 20 years of applied practitioner research, combining organisational and clinical psychology. This innovative approach leverages systemic change, transition practices and diagnostic analytics to empower leaders with deep insights into the intricate dynamics influencing operational performance.
Catherine’s OSCR Practice has become a cornerstone for organisations seeking to enhance effectiveness and achieve sustainable growth. Her approach is grounded in practical, evidence-based tools that support leaders and teams in acquiring critical transition capabilities while delivering their transformation agendas.
Catherine’s expertise spans a broad range of transformational services, including:
Diagnosing and enhancing organisational performance
Designing and implementing operating model transformations
Facilitating sustainability and resilience frameworks
Overseeing technology implementation
Mitigating risk through strategic interventions
Translating strategic values into operational practices
Fostering leadership and workforce behavioural change
Developing workforce engagement strategies
Providing executive coaching and mentoring for leaders
Building resilient talent and performance management systems
These capabilities reflect her holistic approach to addressing organisational challenges,
ensuring that transformations are not only strategic but also deeply embedded within the culture and daily operations of the organisation.
In 2007, Catherine established the Practitioner Transition Research Centre at Bayes
Business School (formerly Cass). This initiative is a testament to her commitment to
knowledge-sharing and capacity-building. The Centre supported Executive MBA students, leaders, and change professionals in developing the practical skills needed to lead complex change programmes with confidence and clarity.
Catherine’s ground-breaking Transition Leadership approach equips organisations to
navigate the complexities of today’s business environment. Her work is not just about solving immediate challenges but about creating lasting practices for resilience, sustainability and enhanced performance.
Catherine’s dedication to her craft has made her a trusted advisor and collaborator for
organisations undergoing significant transformation. Her ability to diagnose root causes,
design effective interventions and guide leadership teams through periods of upheaval has been instrumental in driving success for numerous global and regional initiatives.
Through her expertise, passion and unwavering focus on delivering results, Catherine Hayes continues to inspire and lead organisations on their journey to sustainable change and growth.
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